Refund and Returns Policy

Refund and Returns Policy

At Fryd Vapes, we strive to provide our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

Returns

You may return any unused and unopened product within 30 days of delivery for a full refund or exchange. To initiate a return, please follow these steps:

  1. Contact our customer service team at [support@frydvapes.us] or [phone number] to obtain a Return Merchandise Authorization (RMA) number.
  2. Include the RMA number, your order number, and a brief explanation for the return.
  3. Pack the item(s) securely in the original packaging, if possible.
  4. Ship the package to the return address provided by our customer service team.

Please note that you are responsible for the shipping costs associated with returning the item(s), unless the return is due to our error.

Refunds

Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. The refund will be credited to the original payment method used for your purchase.If you received a defective or damaged product, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, as appropriate.

Exceptions

The following items are non-refundable and non-returnable:

  • Opened or used vape cartridges or batteries
  • Clearance or sale items
  • Custom or personalized products

Cancellations

If you need to cancel your order before it has been shipped, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cancellations may not be possible once the order has been processed or shipped.Please note that this Refund and Returns Policy is subject to change without notice. If you have any questions or concerns, please contact our customer service team for assistance.By making a purchase from Fryd Vapes, you agree to the terms and conditions outlined in this Refund and Returns Policy.This Refund and Returns Policy content covers the essential elements, including the return process, refund timeline, exceptions, and cancellation policy. It is written in a clear and concise manner, adhering to best practices for transparency and customer service.

 
 
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